About This Policy
BitoDesk ("BitoDesk", "we", "our", or "us") respects your privacy and is committed to protecting the personal data of users who access or use our all-in-one customer support platform, website, applications, and services (collectively, the "Services"). This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your data.
1. Scope of This Privacy Policy
This Privacy Policy applies to:
- Visitors to the BitoDesk website
- Businesses, administrators, and agents using the BitoDesk platform
- End-users/customers who communicate with businesses via BitoDesk
- Any interaction with our APIs, integrations, and support services
2. Information We Collect
2.1 Information You Provide Directly
We collect information when you:
- Create an account
- Configure your support workspace
- Communicate with customers
- Contact our support team
This may include:
- Full name
- Business name
- Email address
- Phone number
- Username and password (encrypted)
- Billing and subscription details
- Support ticket content, chat messages, and attachments
- Customer information uploaded by you (as a Data Controller)
2.2 Customer Data (Processed on Behalf of Clients)
This includes:
- Customer names
- Email addresses
- Phone numbers
- IP addresses
- Support history and conversations
- Metadata related to customer interactions
2.3 Automatically Collected Information
When you use BitoDesk, we automatically collect:
| Data Type | Description |
|---|---|
| IP Address | Your device's internet protocol address |
| Browser Info | Browser type and version |
| Device Info | Device information and operating system |
| Log Files | Server logs and usage activity |
| Timestamps | Usage activity and timestamps |
| Cookies | Cookies and similar tracking technologies |
3. How We Use Your Information
We use collected data to:
4. Legal Basis for Processing (GDPR)
We process personal data under the following lawful bases:
Contractual Necessity
To deliver our Services as agreed in our terms of service.
Legitimate Interests
Platform improvement, security monitoring, and analytics.
Legal Obligations
Compliance with laws and regulations.
Consent
Where explicitly required by applicable law.
5. Data Sharing & Disclosure
We may share data only with:
| Recipient | Purpose |
|---|---|
| Trusted Service Providers | Hosting, analytics, payment gateways |
| Legal Authorities | If required by law |
| Business Clients | For customer communications they initiate |
| Corporate Transfers | In case of merger, acquisition, or asset sale |
Third-Party Obligations
All third parties are contractually obligated to protect your data and process it only as instructed by BitoDesk.
6. Data Storage & Retention
- Data is stored on secure servers located in [Insert Region(s)]
- Customer data is retained as long as the business account remains active
- Upon account termination, data is deleted or anonymized within [X] days unless legally required to retain it
7. Data Security Measures
BitoDesk implements industry-standard safeguards, including:
- SSL/TLS encryption
- Role-based access controls
- Encrypted data storage
- Secure authentication mechanisms
- Regular security audits and monitoring
- Limited internal access to sensitive data
8. Data Deletion Procedure
BitoDesk follows a structured data retention and deletion framework to ensure personal data is retained only for as long as necessary and securely deleted once it is no longer required.
(A) Personal Data
Personal data is retained only for the duration necessary to fulfill the purposes for which it was collected or as required under applicable laws. Once the applicable retention period expires, personal data is securely and permanently deleted.
(B) Financial Data
Financial and billing-related data is retained in accordance with applicable financial, accounting, and tax regulations. Upon completion of the mandated retention period, such financial data is securely deleted.
(C) Operational Data
Operational data required to support platform functionality, service delivery, and internal business operations is retained for a reasonable period. When such data is no longer required, it is securely deleted.
(D) Legal and Compliance Data
Legal, regulatory, and compliance-related data is retained for the duration specified by applicable laws or regulatory authorities. Upon expiration of the required retention period, such data is securely deleted.
(E) Secure Data Deletion Process
Data deletion involves the secure and irreversible removal of data from all relevant storage systems and environments. BitoDesk follows documented procedures for data deletion, which include:
Identification
Identifying data eligible for deletion based on predefined retention schedules.
Verification
Verifying data deletion requests and obtaining required internal approvals.
Execution
Using appropriate technical tools and secure methods to permanently delete data.
Documentation
Maintaining records of deletion activities for audit and compliance purposes.
Request Data Deletion
You can request the deletion of your personal data at any time. Click the button below to submit a data deletion request.
Request Data Deletion9. Cookies & Tracking Technologies
We use cookies to:
- Maintain user sessions
- Improve user experience
- Analyze platform usage
- Enhance performance and security
10. Your Privacy Rights
Depending on your location, you may have the right to:
Access
Access your personal data
Correction
Request correction or deletion
Restrict
Restrict or object to processing
Portability
Request data portability
Withdraw Consent
Withdraw consent at any time
Lodge Complaint
Lodge a complaint with a data protection authority
11. International Data Transfers
If data is transferred outside your jurisdiction, BitoDesk ensures appropriate safeguards such as:
- Standard Contractual Clauses (SCCs)
- GDPR-compliant data processing agreements
12. Children's Privacy
13. Third-Party Integrations
BitoDesk integrates with third-party tools (CRM, messaging apps, analytics platforms).
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
- Changes will be posted on this page with a revised "Last Updated" date
- Continued use of the Services constitutes acceptance of the updated policy
- For significant changes, we may notify you via email or through the platform
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at legal@paybito.com
