Agreement Overview
These Terms & Conditions ("Terms") govern access to and use of BitoDesk, an all-in-one customer support and communication platform, including its website, applications, APIs, and related services (collectively, the "Services"). By accessing or using BitoDesk, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
1. Definitions
The following terms have specific meanings throughout this agreement:
Refers to the platform, software, and services operated by PayBito.
Refers to any individual or entity accessing or using the Services.
Refers to an account created by an organization or administrator.
Refers to a customer communicating with a business through BitoDesk.
Refers to data, messages, tickets, files, and communications processed via BitoDesk.
2. Eligibility
To use BitoDesk, you must meet the following requirements:
Age Requirement
Be at least 18 years old
Legal Authority
Have legal authority to enter into a binding agreement
Business Purpose
Use the Services only for lawful business purposes
3. Account Registration & Security
Your account security is a shared responsibility:
- You are responsible for maintaining the confidentiality of your login credentials
- You must provide accurate and up-to-date account information
- You are responsible for all activities conducted under your account
- BitoDesk is not liable for unauthorized access caused by user negligence
4. Use of Services
You agree not to engage in the following prohibited activities:
- Use BitoDesk for unlawful, fraudulent, or abusive purposes
- Upload malware, harmful code, or malicious content
- Interfere with platform security or performance
- Violate applicable data protection or privacy laws
- Infringe on intellectual property or third-party rights
5. Customer Data & Responsibilities
Understanding data roles and responsibilities:
| Role | Responsibility |
|---|---|
| Business (Data Controller) | Acts as Data Controller for customer data uploaded to BitoDesk |
| BitoDesk (Data Processor) | Acts as Data Processor and processes data only per instructions |
Your Responsibilities
- Obtain required customer consents before uploading data
- Confirm legal right to upload and process data via BitoDesk
- Comply with all applicable data protection regulations
6. Data Privacy & Security
Use of BitoDesk is subject to our Privacy Policy, which explains:
Privacy Policy
For complete details about our data practices, please review our Privacy Policy.
7. Data Deletion & Account Termination
Data Deletion Requests
Users may request data deletion using the Data Deletion Request option in their account settings or by contacting support.
Permanent Removal
Deleted data is permanently removed subject to legal retention obligations that may require us to keep certain records.
Account Termination Impact
Account termination may result in loss of access to all stored data, including tickets, chats, and configurations.
8. Subscriptions, Billing & Payments
- Certain features require a paid subscription
- Pricing, billing cycles, and features are described on the website
- Payments are non-refundable unless otherwise stated
- Failure to pay may result in suspension or termination
| Payment Issue | Consequence |
|---|---|
| Late Payment | Service suspension after grace period |
| Failed Payment | Automatic retry, then account hold |
| Non-Payment | Account termination and data deletion |
9. Third-Party Integrations
BitoDesk may integrate with third-party tools or services. BitoDesk is not responsible for:
- Third-party service availability or uptime
- Data handling by third-party platforms
- Issues caused by external integrations
10. Intellectual Property
BitoDesk Ownership
BitoDesk owns all rights, title, and interest in the platform, software, and branding. You may not copy, modify, or distribute BitoDesk's intellectual property without permission.
User Content Ownership
Users retain ownership of their content. You grant BitoDesk a limited, non-exclusive license to process content solely to provide the Services.
11. Confidentiality
Both parties agree to:
- Maintain confidentiality of non-public business information
- Use confidential information only for permitted purposes
- Protect access to sensitive data with appropriate safeguards
12. Service Availability & Modifications
- BitoDesk does not guarantee uninterrupted or error-free operation
- We may modify, update, or discontinue features at any time
- Scheduled maintenance will be communicated in advance when possible
13. Disclaimer of Warranties
Legal Disclaimer
To the maximum extent permitted by law:
- BitoDesk disclaims all warranties, express or implied
- We do not guarantee specific business results
- Use of the Services is at your own risk
14. Limitation of Liability
BitoDesk shall not be liable for:
| Category | Exclusion |
|---|---|
| Indirect Damages | Indirect, incidental, or consequential damages |
| Financial Loss | Loss of profits, revenue, data, or business opportunities |
| Unauthorized Access | Damages arising from misuse or unauthorized access |
15. Indemnification
You agree to indemnify and hold harmless BitoDesk from claims arising from:
Service Usage
Your use of the Services
Terms Violation
Violation of these Terms
Privacy Breach
Breach of data protection or privacy laws
IP Infringement
Infringement of third-party rights
16. Suspension & Termination
Grounds for Suspension or Termination
BitoDesk may suspend or terminate access:
- For violation of these Terms
- For non-payment of subscription fees
- For legal or security reasons
Upon Termination
- Access to the Services is revoked immediately
- Data may be deleted in accordance with the Privacy Policy
- Outstanding payments remain due and payable
17. Governing Law & Jurisdiction
Legal Framework
These Terms shall be governed by the laws of [Insert Jurisdiction], without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of [Insert Jurisdiction].
18. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services or legal requirements.
- Changes will be posted on this page with a revised "Last Updated" date
- Continued use of BitoDesk constitutes acceptance of the revised Terms
- For significant changes, we may notify you via email or in-app notification
Questions?
If you have any questions about these Terms & Conditions, please contact us at legal@paybito.com
