Getting Started
BitoLink is a team collaboration platform that brings together messaging, audio calls, screen sharing, and task management in one place. Whether you're working remotely or in the office, BitoLink helps your team stay connected and organized.
BitoLink Dashboard Screenshot
Key Features
How to Log In
Open BitoLink
Open BitoLink in your browser or desktop app.
Enter Your Email
Enter your registered email address.
Send OTP
Click "Send OTP" to receive a verification code.
Enter Code & Verify
Check your email for a 6-digit code, enter it and click "Verify".
First Time Setup
After your first login, we recommend:
- Set your profile picture - Click on Settings > Profile to upload a photo
- Update your display name - Make it easy for teammates to recognize you
- Set your status - Let others know if you're available
- Join channels - Browse and join channels relevant to your work
- Customize your theme - Choose light or dark mode in Settings > Appearance
Direct Messaging
Send private messages to your team members for one-on-one conversations.
Direct Messaging Interface Screenshot
Starting a Conversation
Click "Direct Messages"
Find "Direct Messages" in the sidebar.
Click the "+" Button
Click the "+" button or "New Message".
Select Team Member
Search for and select a team member.
Send Message
Type your message and press Enter to send.
Message Formatting
| Format | How to Type | Result |
|---|---|---|
| Bold | **text** or Ctrl+B | text |
| Italic | _text_ or Ctrl+I | text |
| Strikethrough | ~~text~~ | |
| Code | `code` | code |
| Bullet List | Start line with - | • Bulleted item |
| Numbered List | Start line with 1. | 1. Numbered item |
Mentioning Team Members
Using @Mentions
Type @ followed by their name, select the person from the dropdown. They will receive a notification.
Example: Hey @john.smith can you review this?
Adding Reactions
Show your response without typing:
- Hover over any message
- Click the emoji icon (or the "+" for more options)
- Select an emoji reaction
- Your reaction appears below the message
Sending Files
Attach Files
Click the attachment icon (paperclip) in the message box, select a file from your computer, wait for upload to complete, add a message (optional) and send.
Editing & Deleting Messages
Edit Message
Hover over your message, click the three-dot menu (...), select "Edit", make your changes, click "Save". Edited messages show "(edited)".
Delete Message
Hover over your message, click the three-dot menu (...), select "Delete", confirm deletion. Note: Deleted messages cannot be recovered.
Replying in Threads
Keep conversations organized:
- Hover over any message
- Click "Reply in thread"
- A side panel opens for the thread
- Type your reply and send
Searching Messages
Find past conversations:
- Click the search icon in the header
- Type keywords, names, or phrases
- Filter by date or person if needed
- Click a result to jump to that message
Audio Calls & Screen Sharing
Make voice calls and share your screen with team members for better collaboration.
Audio Call Interface Screenshot
Starting an Audio Call
Open Direct Message
Open a direct message conversation with the person you want to call.
Click Phone Icon
Click the phone icon in the header.
Wait for Answer
Wait for them to answer and start talking!
Receiving a Call
When someone calls you:
- A notification appears with caller info
- Click Accept to answer
- Click Decline to reject the call
Call Controls
| Button | What It Does |
|---|---|
| Microphone | Mute/unmute yourself |
| End Call | Hang up the call |
| Screen Share | Share your screen |
| Minimize | Shrink to a small window |
Screen Sharing
Share your screen during calls:
To Start Sharing
During a call, click the "Screen Share" button. Choose what to share: Entire screen, Specific window, or Browser tab. Click "Share".
To Stop Sharing
Click the "Stop Sharing" button or the screen share icon again.
- Close sensitive information before sharing
- Choose "Window" to share only one app
- The other person can see everything on your shared screen
Drawing on Shared Screen
When someone shares their screen from the desktop app, you can draw on it:
- Click the "Mark" or pencil icon
- Use your mouse to draw
- Choose colors from the toolbar
- Click "Clear" to remove all drawings
Call Quality Issues
If the call is choppy or unclear:
- Check your internet connection
- Close other apps using bandwidth
- Try moving closer to your router
- Ask the other person to check their connection
Channels
Channels are group spaces where teams can communicate together. Unlike direct messages (one-on-one), channels allow multiple people to collaborate.
Channels Interface Screenshot
Channel Examples
#general
Announcements
#engineering
Tech Team
#marketing
Marketing
#project-alpha
Project
Joining a Channel
Public Channels
Click "Channels" in the sidebar, click "Browse Channels" or the "+" icon, find the channel you want, and click "Join".
Private Channels
You need to be invited by a channel admin to join private channels.
Creating a Channel
Click "+" Next to Channels
Find the plus icon next to Channels in the sidebar.
Select "Create Channel"
Choose the option to create a new channel.
Enter Channel Details
Enter a channel name (e.g., "project-updates"), add a description (optional), choose Public or Private, add members (for private channels).
Click "Create"
Your new channel is ready to use!
Channel Messaging
Messaging in channels works just like direct messages:
- Send text, files, and reactions
- Use @mentions to notify specific people
- Use @channel to notify everyone in the channel
- Create threads for focused discussions
Managing Channel Members
As a channel admin:
- Click the channel name in the header
- Select "Channel Settings" or the info icon
- Go to "Members" tab
- Click "Add Members" to invite people
- Click the "X" next to a name to remove them
Leaving & Muting a Channel
Leave Channel
Click the channel name in the header, select "Leave Channel", confirm your choice. Note: You can rejoin public channels anytime.
Mute Channel
Click the channel name, select "Mute Channel", choose mute duration. You'll still see messages, but won't receive notifications.
Activities & Tasks
Activities are tasks or work items that need to be done. BitoLink helps you track activities from creation to completion, with optional approval workflows.
Activities Dashboard Screenshot
Creating an Activity
Method 1: From a Channel Message
Quick Create
Type your message describing the task, select "Activity" type (instead of Informational), click Send, then fill in the activity details.
Method 2: From Activities Page
Full Create
Go to Activities in the sidebar, click "Create Activity", fill in the details, and click "Create".
Activity Fields Explained
| Field | Description | Example |
|---|---|---|
| Name | Short title | "Update homepage design" |
| Description | Full details, acceptance criteria | What needs to be done |
| Priority | Urgency level | Critical, High, Medium, Low |
| Assignee | Person doing the work | Jane Smith |
| Approver | Person reviewing (if required) | Team Lead |
| Estimated Time | How long it should take | 8 hours |
| Due Date | Deadline | December 31, 2025 |
Understanding Activity Status
Pending Approval
Awaiting Review
To Do
Ready to Work
In Progress
Being Worked On
Done
Completed
Rejected
Needs Revision
Reassign
New Assignee
Working on an Activity
To Start Working
- Go to Activities
- Find your assigned activity
- Click on it to open details
- Click "Start" to change status to "In Progress"
To Mark Complete
- Open the activity
- Click "Mark as Done" or change status
- Add any final comments
Adding Comments & Subtasks
Comments
Open an activity, scroll to Comments section, type your comment and click "Post". Use for progress updates, questions, and sharing info.
Subtasks
Break large activities into smaller pieces. Open an activity, click "Add Subtask", enter title, assign (optional), and check off as you complete.
Filtering Activities
Find specific activities quickly with filter options:
- By Status (To Do, In Progress, Done)
- By Assignee (your activities or others')
- By Priority (Critical, High, Medium, Low)
- By Approver
- By Date Range
Activity Approval Process
If Approval Required
Create activity with all details, select an approver, activity goes to "Pending Approval", approver reviews and either Approves (moves to To Do) or Rejects (needs revision).
If No Approval Needed
Activities go directly to "To Do" status. You can start working immediately without waiting for approval.
Notifications
BitoLink notifies you about important events to keep you informed of what's happening.
Notifications Panel Screenshot
Types of Notifications
| Event | Notification |
|---|---|
| New message | "John sent you a message" |
| @Mention | "Jane mentioned you in #general" |
| Activity assigned | "New activity assigned to you" |
| Activity approved | "Your activity was approved" |
| Activity rejected | "Activity needs revision" |
| Missed call | "Missed call from John" |
| Added to channel | "You were added to #project" |
Viewing Notifications
- Click the bell icon in the header
- See all your recent notifications
- Click any notification to go to that item
- Unread notifications show a red badge with a count
Managing Notifications
Mark as Read
Click a notification to mark it read, or click "Mark All as Read" to clear all notifications.
Notification Settings
Go to Settings > Notifications to choose which events trigger notifications, enable/disable browser notifications and sound alerts.
Browser Notifications
Get notifications even when BitoLink isn't your active tab:
To Enable
- Go to Settings > Notifications
- Turn on "Browser Notifications"
- Click "Allow" when browser asks
To Disable
- Go to Settings > Notifications
- Turn off "Browser Notifications"
Your Profile
Customize your profile to help teammates recognize you and know your availability.
Profile Settings Screenshot
Editing Your Profile
Click your avatar, select "Edit Profile" or go to Settings > Profile:
- Display Name - How your name appears
- Profile Picture - Your photo or avatar
- Job Title - Your role in the organization
- Department - Your team or division
- Location - Where you work from
- Phone Number - Contact number
Uploading a Profile Picture
- Go to Edit Profile
- Click on the avatar placeholder
- Select an image from your computer
- Crop if needed and click "Save"
Setting Your Status
Let teammates know your availability:
Preset Statuses
Available
Away
Do Not Disturb
Offline
Custom Status
Set Custom Status
Click your avatar, select "Set Status", choose an emoji and type a message, set how long it should last (1 hour, 4 hours, Today, This week, Custom date), and click "Save".
Examples:
- ☕ "In a meeting" (1 hour)
- 🏖️ "On vacation" (until Monday)
- 🎯 "Focusing, please message" (4 hours)
Settings & Customization
Personalize BitoLink to match your preferences and workflow.
Settings Panel Screenshot
Accessing Settings
- Click the gear icon in the header
- Or click your avatar > "Settings"
Appearance Settings
Theme Mode
Light Mode - Bright interface
Dark Mode - Easier on eyes, great for night
Color Scheme
Choose your favorite accent color: Blue, Purple, Pink, Red, Orange, Green, Cyan, Indigo, Violet, Rose
Font Size
Small - More content fits on screen
Medium - Default, balanced
Large - Easier to read
Notification Preferences
| Setting | Options |
|---|---|
| Direct Messages | All / Mentions only / None |
| Channel Messages | All / Mentions only / None |
| Activity Updates | All / Assigned to me / None |
| Sound Alerts | On / Off |
| Browser Push | On / Off |
Language & Region
- Go to Settings > Language & Region
- Select your language
- Choose your timezone
- Pick your date format preference
Privacy Settings
Control your visibility:
- Online status visibility
- Read receipts
- Typing indicators
Desktop App
Get the most out of BitoLink with our native desktop application.
Desktop App Screenshot
Why Use the Desktop App?
- Native notifications that work even when minimized
- System tray icon for quick access
- Faster performance
- Auto-updates keep you current
- Works offline for viewing past messages
Downloading the Desktop App
Windows
- Go to Settings > General
- Click "Download for Windows"
- Run the installer
- Follow the setup wizard
Mac
- Go to Settings > General
- Click "Download for Mac"
- Open the .dmg file
- Drag BitoLink to Applications
Linux
- Go to Settings > General
- Click "Download for Linux"
- Make AppImage executable
- Run the application
Updating the Desktop App
BitoLink checks for updates automatically:
- When an update is available, you'll see a notification
- The update downloads in the background
- Click "Quit & Install" when ready
- App restarts with the new version
System Tray
The desktop app lives in your system tray:
- Single click: Open/show BitoLink
- Right click: Menu with options (Open BitoLink, Check for Updates, Quit)
Desktop Notifications
The app shows native system notifications:
- New messages appear even when minimized
- Click a notification to open that conversation
- Notifications respect your Do Not Disturb settings
Admin Features
These features are only available to administrators.
Admin Panel Screenshot
User Management
Adding a New User
Go to Admin > User Management
Access the user management section.
Click "Add User"
Open the add user form.
Enter User Details
Email address, Name, Role (Admin or Regular), Permissions.
Click "Create User"
User receives login instructions via email.
Editing & Deactivating Users
Edit User
Find the user in the list, click "Edit", update their information, and click "Save".
Deactivate User
Find the user in the list, click "Deactivate", confirm the action. User can no longer log in.
User Permissions
Account Types
Admin
Full Access
Regular
Standard Access
Permission Groups
- Can Approve: User can approve others' activities
- Requires Approval: User's activities need approval first
Admin Dashboard
View company statistics:
- Total active users
- Messages sent (daily/weekly)
- Activities created and completed
- Channel activity
Company Settings
Configure company-wide options:
- Company name and logo
- Default settings for new users
- Security policies
Troubleshooting
Common issues and how to resolve them.
Can't Log In
Not Receiving OTP Email
Check your spam/junk folder, wait a few minutes and try again, verify your email address is correct, contact your administrator.
OTP Says "Invalid or Expired"
Request a new OTP, enter the code within 10 minutes, make sure you're using the most recent code.
Messages Not Sending
Messages Stuck on "Sending"
Check your internet connection, refresh the page (Ctrl+R or Cmd+R), try logging out and back in, clear browser cache if problem persists.
Notifications Not Working
Not Receiving Browser Notifications
Check browser permissions (click lock icon in address bar), ensure notifications are enabled in Settings, check if your browser is blocking notifications, try a different browser.
Audio Call Issues
Can't Hear Other Person
Check your speaker/headphone volume, make sure correct output device is selected, ask the other person to check their microphone, try leaving and rejoining the call.
Other Person Can't Hear You
Check if you're muted (microphone icon), ensure browser has microphone permission, test your microphone in system settings, try a different microphone/headset.
Screen Sharing Issues
Can't Share Screen
Grant screen sharing permission when prompted, try sharing a specific window instead of entire screen, close and reopen the browser, check browser permissions in settings.
Desktop App Issues
App Won't Start
Restart your computer, reinstall the application, check for system updates.
App Running Slowly
Close other applications, restart the app, clear app cache (Settings > Advanced > Clear Cache), check for app updates.
Frequently Asked Questions
Find answers to the most common questions about BitoLink.
General Questions
BitoLink is provided by your organization. Contact your administrator for access.
Yes, BitoLink works on mobile browsers. A dedicated mobile app may also be available.
Channels can have unlimited members.
Yes, all data is encrypted and transmitted securely. Contact your admin for details about your organization's security policies.
Messaging Questions
You can delete messages you've sent, but recipients may have already seen them.
Message retention depends on your organization's settings.
No, BitoLink is designed for internal team communication only.
Call Questions
No, calls can last as long as needed.
This feature may not be available. Check with your administrator.
Currently, calls support one-on-one conversations.
Activity Questions
Messages are for communication. Activities are for tracking work that needs to be done.
This depends on your user permissions. Some users require approval, others don't.
Yes, if you have permission. Use the "Reassign" option in the activity.
Account Questions
BitoLink uses email verification (OTP) instead of passwords.
Each person should have one account with their work email.
Your administrator will deactivate your account.
Keyboard Shortcuts
| Shortcut | Action |
|---|---|
| Enter | Send message |
| Shift + Enter | New line |
| Ctrl/Cmd + B | Bold text |
| Ctrl/Cmd + I | Italic text |
| @ | Mention someone |
| Esc | Close panel/modal |
| Ctrl/Cmd + K | Quick search |
Contact Support
- Click the Help icon in the header
- Visit our Help Center
- Contact your organization's administrator
- Email support at contactus@paybito.com
